5+ years resolving real IT problems and building smart automations that make businesses run without the manual overhead. From Help Desk to AI-powered workflows — I bridge the gap between support and operations.
What I Do
From everyday IT support to intelligent workflow automation — practical, direct, and built around how your business actually works.
Level 1 & Level 2 support for desktops, laptops, printers, mobile devices, and enterprise software. Remote or on-site, Windows and macOS.
Build intelligent automations for lead qualification, CRM updates, client onboarding, and reporting — without heavy backend code.
LAN/WAN setup, Wi-Fi troubleshooting, TCP/IP, DNS, DHCP, VPN, and network diagnostics for SMBs and enterprise environments.
Design and optimize system prompts for ChatGPT, Claude, and Gemini — improving accuracy, consistency, and business output quality.
Set up and automate GoHighLevel pipelines, booking workflows, and CRM operations — saving your team hours of manual work each week.
Configuration and support for AV systems, Crestron smart home automation, home cinema, and corporate presentation setups.
Track Record
From government IT in the Philippines to VVIP private estates in Abu Dhabi — consistent, reliable, and professional across every environment.
Designing and optimizing system prompts for ChatGPT, Claude, and Gemini for business accuracy and consistency. Building Make.com automations for lead qualification, CRM operations, and client onboarding. Integrating REST APIs and Webhooks into GoHighLevel for seamless data sync. Workflow testing, validation, and QA to minimize errors.
Level 1 & Level 2 IT support for desktops, laptops, Apple devices, and printers. Network troubleshooting across LAN, Wi-Fi, TCP/IP, DNS. Microsoft 365 and user account administration. Crestron smart home systems, AV equipment, PlayStation 5 setup. VVIP incident response with rapid resolution standards.
Help Desk support for teachers, staff, and students across an international school. SLA-based incident management, iOS device fleet management, printer deployments, AV setup, and vendor coordination. Maintained IT asset inventory and equipment lifecycle.
First-line IT support for government employees across multiple departments. Installed and configured desktops, laptops, and peripheral devices. Diagnosed and resolved Windows, Microsoft Office, hardware, and network issues. Documented incidents, managed service requests, and escalated complex issues.
Technical Toolkit
A solid technical foundation with a sharp focus on automation, AI, and IT operations.
Real Work
Web projects, automation tools, and digital solutions built from scratch — all live on GitHub.
This portfolio — built from scratch with tactile design, dark/light mode, embedded Calendly, and full CV-driven content. Hosted on GitHub Pages.
A recruitment landing page built for a health sector client. Clean layout, contact form, and service presentation designed for healthcare hiring.
A teaching resources marketplace concept for Special Educational Needs (SEN) educators. Designed to help SEN teachers discover and share curriculum materials.
A lead generation landing page for a medical/health brand. Built for conversions — clear value proposition, capture form, and designed for automation integration.
An interactive calculator helping UAE businesses estimate the cost savings and return on investment from automating manual business processes.
Get In Touch
Whether your team is drowning in manual tasks, your IT keeps breaking at the wrong moment, or you want to explore what AI automation could actually do for your business — let's talk. Start with a free 30-minute call and we'll figure out the right next step together.
Thank you for reaching out. I'll review your message and get back to you within 24 hours. Looking forward to connecting.